Legal
Terms of sale
1. Who we are
These terms apply to every order placed on this website. The seller is Yahya Ennouari, Avenue Van Volxem 407, 1190 Forest, Belgium, VAT number BE 0801.168.827, trading as MMMHH ("we"). You can reach us at yahya@m-h-c-s.com.
2. The product
The Amlou Starter Pack contains one 200g jar of amlou and one black Amlou Therapy t-shirt, in the size you choose (S, M or L, oversized fit). It is a limited drop: once a size is sold out, it will not be restocked.
Amlou ingredients: almonds, argan oil, honey, Himalayan salt. Contains almonds (tree nuts). Not suitable for children under one year old because of the honey. Store in a cool, dry place. Best before: see the jar.
3. Prices
Prices are in euros and include VAT. The pack costs €59. Shipping is a flat €7 per order to Belgium, France and the Netherlands. The total is shown before you pay.
4. Ordering and payment
You order by choosing your size on the website and paying on the secure Stripe checkout page. Accepted payment methods are shown at checkout. The contract is concluded when your payment is confirmed. You then receive a confirmation email and an invoice.
Orders are limited to 2 packs per person. We may cancel and refund orders that exceed this limit.
5. Delivery
We ship to Belgium, France and the Netherlands only. Orders leave Brussels within 2 to 3 working days and usually arrive within 3 to 4 days after that. If your order is late or arrives damaged, contact us and we will sort it out.
6. Right of withdrawal
You have 14 days from delivery to withdraw from your purchase, without giving a reason. To do so, send us a clear statement by email (you can use the form below). Then send the full pack back within 14 days of that email. Return shipping is at your cost.
The jar must still be sealed. For health and hygiene reasons, a jar that has been opened after delivery cannot be returned. The t-shirt must be unworn and unwashed.
We refund the price of the pack and the initial shipping cost within 14 days of receiving your withdrawal, using the same payment method. We may wait until we have received the pack back before refunding.
We do not offer exchanges.
Withdrawal form (copy into an email to yahya@m-h-c-s.com)
I hereby give notice that I withdraw from my contract for the following goods: Amlou Starter Pack, size ___.
Ordered on ___ / received on ___.
Name: ___
Address: ___
Date: ___
7. Legal guarantee
The t-shirt is covered by the 2-year legal guarantee of conformity. If something is wrong with your order, contact us with your order number and a photo.
8. Complaints and applicable law
If you have a problem, contact us first at yahya@m-h-c-s.com. We reply within 5 working days. If we can't solve it together, you can contact the Belgian Consumer Mediation Service (mediationconsommateur.be). These terms are governed by Belgian law. This does not take away the protection you have under the mandatory law of the country where you live.
Legal notice
Publisher and seller
Yahya Ennouari, trading as MMMHH
Avenue Van Volxem 407, 1190 Forest, Belgium
VAT: BE 0801.168.827
Email: yahya@m-h-c-s.com
Hosting
Netlify, Inc., San Francisco, United States (netlify.com)
Payments
Stripe Payments Europe, Ltd., Dublin, Ireland (stripe.com)
Intellectual property
The MMMHH name, logo, texts, photos and designs on this website belong to MMMHH. Do not reuse them without our permission.
Privacy
Who is responsible
Yahya Ennouari, Avenue Van Volxem 407, 1190 Forest, Belgium, is responsible for your personal data. Contact: yahya@m-h-c-s.com.
What we collect and why
- Name, email, phone number and shipping address: to process, ship and follow up on your order (performance of the contract).
- Invoice and order details: to meet our accounting and tax obligations (legal obligation).
- Payment details are handled by Stripe. We never see or store your card number.
Who we share it with
- Stripe, to process your payment.
- Our shipping carrier, to deliver your pack.
- Netlify, which hosts this website.
We never sell your data and we don't use it for advertising.
How long we keep it
Order and invoice data are kept for 7 years, as required by Belgian accounting law. Other data are deleted once they are no longer needed for your order.
Cookies
This website does not use tracking or advertising cookies. The Stripe checkout page uses its own cookies to process payments securely and prevent fraud.
Your rights
You can ask to access, correct or delete your data, limit or object to its use, or receive a copy of it. Email us at yahya@m-h-c-s.com. You can also file a complaint with the Belgian Data Protection Authority (dataprotectionauthority.be).